Each products goes through quality control before being shipped. Our products are completely handmade. Allow for small human errors, such as minimal uneven stitching. We will replace products that have damaged leather, hardware, or ripped stitching. Returns must be made within 15 days of product arrival. Exchanges may be made within 30 days or product arrival. Please allow 3-4 weeks for replacement as products are handmade to order. All of our halters are leather breakaways; if the crown piece breaks, replacements are available for purchase. We have a 365 day halter guarantee; if you halter breaks due to manufacturers defect, we will replace your halter. Repairs can be made at the customer's cost due to equine manipulation; customers are responsible for repair costs. Customers are responsible for return shipping charges. Nameplates are non-refundable unless there is an error on our end (spelling, etc).
