Shipping & Returns

Shipping Policy

All of our products are made in the United States with locally sourced leather. Please allow 4-6 weeks for leather deliveries and 6-10 weeks for custom sized items. Though we keep regular stock of our best sellers, most of our products are made to order. Production times are based on volume of orders and inventory.

RLG is not responsible for customs or duty charges. 

We're a team of two people, please understand that although we do our absolute best, we cannot provide Amazon level quickness.

Return & Exchange Policy

Each product goes through quality control prior to being shipped (hence, our oops collection). Our products are completely handmade, please allow for small human errors such as minimal uneven stitching. 

SPECIFICS

RETURNS/REFUNDS:

- Returns must be made within 15 days of delivery. Customers are responsible for return shipping costs.

- Order cancellations will be completely refunded to the customer if cancelled prior to shipping and engraving. Any orders already engraved, will still be charged for the cost of the nameplate.

- Nameplates are non-refundable unless it is damaged upon delivery or has incorrect spelling. For example, if you purchase a halter with a nameplate and want to return it, the cost of the nameplate will not be refunded. 

INTERNATIONAL SHIPPING: 

- Please reach out to us directly when shipping to Canada. This allows us to give you the most accurate, most affordable shipping rate. 

- Remarkable Leather Goods is not responsible for customs or import charges to Canada. Customers are responsible for paying this cost. If the customer does not want to pay for importation costs, the package automatically becomes returned or abandoned by UPS or USPS. Customers who wish to not pay importation costs must pay the return fee (set by UPS or USPS), plus a 20% restocking fee. As always, nameplates are non-refundable. 

MISSING PRODUCTS:

- Missing products. Missing products must be reported to us within 48 hours of delivery. Sometimes we make mistakes! Let us make it right. 

- RLG is NOT responsible for lost or stolen items. When a package shows as delivered through UPS or USPS, the customer must file any and all claims with the shipping service used. Please reach out to us for any information needed to assist during this process.  

EXCHANGES:

 

- We are EXTREMELY flexible with exchanges. We want you to be happy with our products! Always email us with sizing issues and we will do our best to make it right. Size exchanges must be reported to us within 30 days of delivery. If after 30 days, there is a 20% restocking fee.

- When it comes to exchanges, nameplates typically have to be destroyed when removed from an exchanged product. RLG offers replacement nameplates for exchanges at wholesale cost. 

GUARANTEES:

- We stand behind our products. If a product arrives damages or breaks due to manufacturers defect within 365 days, we will replace it. 

REPAIRS:

- Horses will be horses! We are able to repair our own products and some outside brands as well. 

 

For returns; email olivia@remarkableleathergoods.com.