SHIPPING & RETURNS
All Remarkable Leather Goods products are made in the United States with locally sourced leather. Each halter is made to order according to customer specifications, allowing for the perfect fit. Please allow 3-4 weeks for delivery for baseline sizing and 4-6 weeks for custom sized items. Sometimes production times are quicker due to volume of orders. $4 shipping available in the continental United States. $15 shipping to Canada/Mexico. International shipping is automatically calculated at checkout via USPS. RLG is not responsible for customs charges.
RETURN & EXCHANGE POLICY
Each products goes through quality control before being shipped. Our products are completely handmade. Allow for small human errors, such as minimal uneven stitching. We will replace products that have damaged leather, hardware, or ripped stitching. Returns must be made within 15 days of product arrival. Exchanges may be made within 30 days or product arrival. Please allow 3-4 weeks for replacement as products are handmade to order. All of our halters are leather breakaways; if the crown piece breaks, replacements are available for purchase. We have a 365 day halter guarantee; if you halter breaks due to manufacturers defect, we will replace your halter. Repairs can be made at the customer's cost due to equine manipulation; customers are responsible for repair costs. Customers are responsible for return shipping charges. Nameplates are non-refundable unless there is an error on our end (spelling, etc).
For returns; email firstname.lastname@example.org